A. Domestic Online Orders
If your total order is Under $150, you will be charged a Flat Rate of $15 at checkout regardless of the dimensions or weight of the order.
If you place an order through our eCommerce store Over $150, you will receive Free Shipping on standard items excluding Bulky goods (See below).
B. International Online Orders
All orders have a flat shipping rate of AUD $80. International orders may be declined at our discretion depending on regulatory requirements.
C. Offline Orders
All non eCommerce orders are shipped with a minimum $15 + GST freight charge. Typically these orders include the following;
- Purchase Order
- Manual Quotation
- Other Account based transactions with 30 day payment terms
Why do we charge $15 + GST for offline orders? These orders are manually entered into our system and often require additional labour to process the order. In addition, there is another labour cost associated with following-up account holders that do not pay their 30 day accounts on time.
D. Bulky Goods
Bulky goods such as treadmills, patient chairs, perfusion systems, autoclaves, microscopes and hospital furniture etc will incur an additional custom fee which is passed on from our logistics partners.
The shipping rate for these will be determined based on location and services required including shipping and/or installation and/or validation (where required).
Please contact our customer service line for any clarification before purchasing 1300 938 637.
If you place an order before 3pm Mon-Fri, your goods will most likely leave our warehouse on the same day. You will receive tracking information on your package via email along with your Tax Invoice in a seperate email (see Tax Invoice below for more information).
Our warehouse is located in Frenchs Forest Sydney. Delivery times are generally 2-5 days depending on your location. If you require a delivery overnight express please contact customer support on 1300 938 637 - it can be arranged at our discretion depending on type and size of the order.
~95% of our products are in stock and we do our best to make sure we can deliver what you want, when you need it. In the instance that a product you have ordered online is not in stock we will contact you to notify you of the potential delay before your credit card is charged. You will have the right to reject the order at this point.
Your Tax Invoice will be sent in PDF format to your email once your order is dispatched. GST-registered customers should use this tax invoice to claim a credit for the GST in the purchase price. If an order is placed with a value over $1000, please record your company name and Australian business number (ABN) in the ship-to address to ensure your details are added correctly to the Tax Invoice.
If you have any other questions please call direct on 1300 938 637 or complete the form on our Contact page.