Australia is a very large country and freight is one of our biggest expenses. We would like to be able to provide Free Shipping for all products however the reality is that we need to be able to cover our costs.
If your total order is Under $100, you will be charged a Flat Rate of $12 at checkout regardless of the dimensions or weight of the order.
If you place an order through our eCommerce site Over $100, you will receive Free Shipping regardless of the dimensions or weight of the order - No questions asked.
If you place an order before 3pm Mon-Fri, your goods will leave our warehouse on the same day. You will receive tracking information on your package via email along with your Tax Invoice in a seperate email (see Tax Invoice below for more information).
Our warehouses are located in Sydney and Melbourne. Delivery times are generally 2-5 days depending on your location. If you require a delivery overnight express please contact customer support on 1300 938 637 - it can be arranged at our discretion depending on type and size of the order.
95% of our products are in stock and we do our best to make sure we can deliver what you want, when you need it. In the extremely rare instance that a product you have ordered online is not in stock we will contact you to notify you of the potential delay before your credit card is charged. You will have the right to reject the order at this point.
Your Tax Invoice will be sent in PDF format to your email once your order is dispatched. GST-registered customers should use this tax invoice to claim a credit for the GST in the purchase price. If an order is placed with a value over $1000, please record your business name and Australian business number (ABN) in the ship-to address to ensure your details are added correctly to the Tax Invoice.
If you have any other questions please use the Live Chat at the bottom left of your screen, call direct on 1300 938 637 or complete the form on our Contact page.