If your Cardioline device requires service, StarkMed are your local experts and TGA sponsor who can repair your device, process warranty claims and provide testing to AS3551.
On this page
- Getting a Cardioline unit repaired
- Warranty and loan units
- Calibration and testing
Getting a Cardioline unit repair
Stark Medical have a service & repairs department in Sydney, Australia which is equipped with original MIR spare parts. Our technicians are manufacturer trained to perform repairs on their equipment.
Stark Medical have a service & repairs department in Sydney, Australia which is equipped with original MIR spare parts. Our technicians are manufacturer trained to perform repairs on their equipment.
Common faults you may encounter and we can fix are:
- Poor trace on ECG
- Poor connection with Touch ECG software
- Bluetooth pairing issues with Touch ECG
- Poor quality printouts on Cardioline ECG machine
- Printer error on Cardioline ECG machine
- Display issues on Cardioline ECG machine
Send a product to our service centre by completing our online Product Return Form. Then, pack the device securely in a cardboard box, include the completed form and courier it to our address:
Att: Service
Stark Medical
Unit 5, 6-8 McLachlan Ave
Artarmon NSW 2064
Warranty and Loan Units
You may be able to claim your repair under warranty if you meet the following requirements:
- You provide a copy of your invoice with a purchase date within the last 2 or 3 years*
- You agree to allow us to inspect the unit at our facility
- The fault is determined to be caused by a manufacturing error
If we deem your product to be covered under warranty, labour, spare parts and return shipping will be free of charge.
* Warranty periods vary depending on the device make and model number.
A loan unit may be requested and can supplied for the duration of the repair, depending on the severity of the issue and subject to availability. Additional charges to loan a unit may apply.
Calibration and Testing
Medical device testing and calibration is an important part of Stark Medical’s ISO9001 accredited Quality Management System (QMS). Each service is followed by a calibration check and performance verification of your medical device to AS/NZS 3551. This will ensure your medical device is operating to the exact manufacturer specifications before we return it to you for clinical use.